Hello! I’m Monica Huang. Service designer and UX researcher who diagnoses systemic bottlenecks, optimizes processes, and designs user experiences.

With a background across business-to-business, public-sector, and research environments, and design foundations from Carnegie Mellon and Politecnico di Milano — a Bachelor's in Design with a Minor in Intelligent Environments and a Master's in Industrial Design Engineering and Innovation — I bridge business strategy and human-centered design. My work applies service blueprinting, journey mapping, information architecture, research methods, and prototyping to streamline cross-functional operations, from designing a centralized digital portal at the United Nations to redesigning international B2B supply chain workflows.

I have driven 300%+ commercial account growth and doubled conversions. My work at CMU was selected as the Service Design case study in Universal Methods of Design (Expanded and Revised Edition), 2019.

Outside of work I play tennis and travel, always looking for new places that do hospitality well.

Let's get in touch! monicajxh@gmail.com